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pop up in customer service

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Posted on by Community Member

i want when my customer send a request to chat my crm show the pop up.

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Johnny Gong 6,482 Moderator on at

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Hi Fateme,

I originally hoped to use the workflow to trigger the pop up when validating notes created containing 'chat' which seems be more higher performance. While I demoed&found it's couldn't be completed to trigger web resource/JS from Workflow.

Since I would suggest you to write an onLoad script to retrieve the value of the notes whether it contains the request for chat and then show window's alert to realize the pop up window .

Some similar ticket could be for your reference:

community.dynamics.com/.../204304

Hope the above info could help.

Regards

Johnny

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Community Member on at

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Dear johnny

thank you very much for your help. it was exactly what I was looking for.

regards

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Johnny Gong 6,482 Moderator on at

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Hi Fateme,

We would be much appreciate if you could mark any helpful answer for your question to close the ticket.

Have a nice day.

Regards

Johnny

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