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My client had an AR Transaction integration fail when using integration manager. There are no visible invoices in the system, however it seems like an orphaned record was left behind.
If they try and reimport, they get the following:
Microsoft.Dynamics.GP.IntegrationManager.I
MGPPrv
DOC 1 ERROR: You may not edit this document. It is being edited by another user.
That said, we know the suspect invoice, but need to know what tables to search to see if we can find the orphaned item. Any suggestions on how to troubleshoot and resolve? Please advise.
JG
Hey LongtimeGPandSL,
The RM Tables that you would want to look at are below. As these do not sound posted i did not include the Bank Rec, General Ledger or Revaluation tables.
RM00401 - RM Keys
RM10101 - RM Distribution Work/Open
RM10201 - RM Cash Receipts
RM10301 - RM Sales Work
RM20101 - RM Open
RM30101 - RM History
RM30301 - RM Distribution History
RM20201 - RM Apply Work/Open
RM30201 - RM Apply History
RM20201 - RM Apply Work/Open
RM30201 - RM Apply History
MC020102 - Multicurrency Receivables Transactions
If there are just phantom records, one thing that you can could test is running check links on the RM Transaction tables. If these are truly phantom records, it would remove them.
If the Transaction record exists, check links would recreate the missing RM00401.
I hope this helps!
Thank you!
Brandon | Microsoft Support Engineer.
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