Service | Customer Service, Contact Center, Fie...

Images not displaying in knowledge articles

(0) Share

Report

Posted on by stjohn

Suddenly, we have knowledge articles that were published months ago that are no longer displaying images. When navigating to the KM Search window, clicking on the article in question, the read pain does not display. Instead, we are left with an error message such as this:

Any idea what could cause the image to no longer be available and how to fix it?

All responses (3)

Answers (0)

Suggested answer

Bipin D365 28,961 Moderator on at

Like (0)

Report

RE: Images not displaying in knowledge articles

Hi,

There could be multiple reasons why your record got deleted -

1. Manually deleted by the User

2. Automation workflow/plugin/power automate

3. Bug in the system
stjohn on at

Like (0)

Report

RE: Images not displaying in knowledge articles

Thanks. The main question is what process deleted the images.
Suggested answer

Bipin D365 28,961 Moderator on at

Like (0)

Report

RE: Images not displaying in knowledge articles

Hi,

This error indicates that images used in knowledge article content has been somehow deleted.

You will have to change the status to draft and make the changes to your knowledge article content and then publish.