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RealtimeServiceCheck failure - Configure and install Commerce Scale Unit (self-hosted)

Posted on by Microsoft Employee

Hello,

When the RealtimeServiceCheck runs it fails. Can you please help me troubleshoot this?

I am trying to Configure and install Commerce Scale Unit (self-hosted) on my laptop and have it connect to a cloud hosted dev box.

Maybe it is having trouble authenticating, I'm not sure though. Here is the error I see in VS Code.

[15:58:46 WRN] An error detected in HTTP response, look into Retail Server's Operational log for warnings/errors explaining the root cause of the failure. Attempting to retry in 60 seconds.

[15:58:46 DBG] [27/30] Step Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep failed with Microsoft.Dynamics.Commerce.Installers.Framework.InstallerException:
Request to https://[my laptop fully-qualified name]:446/RetailServer/healthcheck?testname=ping&resultformat=json encountered an error. Please, increase logging verbosity for details.


at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<SendHttpRequestWithRetries>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<RunRetailServerHealthcheck>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<Run>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Dynamics.Commerce.Installers.Framework.InstallerFramework.<Run>d__8.MoveNext()
[15:58:46 ERR] Microsoft.Dynamics.Commerce.Installers.Framework.InstallerException: Request to https://[my laptop fully-qualified name]:446/RetailServer/healthcheck?testname=ping&resultformat=json
encountered an error. Please, increase logging verbosity for details.
at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<SendHttpRequestWithRetries>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<RunRetailServerHealthcheck>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Dynamics.Commerce.Installers.ScaleUnit.ScaleUnitHealthcheckStep.<Run>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Dynamics.Commerce.Installers.Framework.InstallerFramework.<Run>d__8.MoveNext()
[15:58:46 ERR] If you need help, contact your system administrator and provide this operation ID: 34eddde5c70e6b43aafde49b0027de42
[15:58:46 INF] Logs were saved to 'C:\ProgramData\Microsoft Dynamics 365\10.0\logs\Commerce Scale Unit_20220419215638'
[15:58:46 DBG] Exiting with exit code: 4
[15:58:46 DBG] Flushing telemetry channel before exiting.


This part of an effort to set up a local development environment.
docs.microsoft.com/.../setup-local-dev-env

Thank you!
Zach

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