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Billing Account address displaying rather than Site Account address for service tech

Posted on by 55

Hi,

Had a couple of problems where a service technician has gone to the wrong client address -  on checking it appears that the Billing account address has appeared in the Job Location rather than the Service account address - any suggestions please?

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  • Suggested answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Billing Account address displaying rather than Site Account address for service tech

    This doesn't look like a screenshot from Vanilla FS. Plus the standard logic will indeed take the location from the service account (or the functional location), not from the billing account.

  • Nya Profile Picture
    Nya 29,056 on at
    RE: Billing Account address displaying rather than Site Account address for service tech

    Hi,

    Would you please describe more about your issue or provide a more comprehensive screenshot to show where are the addresses shown?

     

    Best Regards,

    Nya

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