You’re offline. This is a read only version of the page.
20
Hi All,
It seems that last week (since 12-04) the Dynamics 365 icon (which used to bring you to home.dynamics.com) has disappeared from the All Apps in the Office 365 screen for all users and admins in our tenant.
Instead there is now a CRM app that leads to the Power Platform Admin center. Also our users can access this. (They do not see the dynamics environments because they do not have the admin rights) But are suddenly able to create there own environments from the Power Platform admin center. For now we told all users to go to home.dynamics.com where they can see all the Apps they have access to and still use them.
Is this because of a change we missed? And how are we supposed to deal with this? Users should not have access to the Power Platform admin center and it would be nice if users could access dynamics 365 again from the All Apps screen instead of using home.dynamics.com directly.
Hello Bgany
The behavior you are experiencing is the way the feature is intended to work.
Let me add that this is not a Dynamics 365 "issue", but an Office 365 Portal one, as what changed was the behavior in the O365 Portal.
Short breakdown of the changes users might see:
1) There is an icon on the top left column, for Home and an icon on the lower left column for the Apps;
2) In the Office 365/Microsoft 365 tab, on the All apps and on the left column/waffle, you will find an icon for CRM that no longer leads to home.dynamics.com, but to the Power Platform Admin Center (PPAC);
3) There is a new tab called Business Apps which contains the apps that were accessible on home.dynamics.com;
Regarding 2), this information has been already disclosed over an year ago and it is present on the public documentation at docs.microsoft.com/.../important-changes-coming. The access to home.dynamics.com will be revoked and redirected to Office 365 apps screen after May 2021.
The biggest concern seems to be the fact that the CRM icon, does not point to any app, which is correct, if a customer has multiple environments or apps, to which should it point? That is why the Business Apps tab was added. The CRM link points to the PPAC because every user is expected to be able to create trial environments, and thought they will not see any existing ones that they do not own since they are not allowed to perform any administrative operations on them, they should still be able to see the ones they have created or will create.
For customers where the users are not seeing the Business Apps tab, it is required to open a support request with the Office 365 support team, this is not an issue with Dynamics 365 CRM or PowerApps, it is a visualization issue in the portal.
There is currently an analysis ongoing to determine if the CRM icon will remain visible or not, since there has been several customers reporting this. It is yet to be decided if it will be removed completely or just from some places.
Let me know if you have any questions about this subject.
Kind regards,
Ricardo Marta
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (