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Power BI for Dynamics 365 Marketing Analytics: Block & Failure Analysis Is Blank?

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Posted on by 66

Hi Everyone,

I've followed the steps for bringing D365 for Marketing interaction data into Power BI as outlined here (Github) and here (Microsoft | Docs).

For the most part I am able to get data (Marketing Message Titles, #Email Sends, etc.) but I am having trouble with the Block & failure Analysis tab. Here's a screen shot below.

BlockFailurePowerBI.png

Currently not seeing any points displayed on this chart. Has anyone else encountered this?

Any suggestion on next steps to take are all welcome.

Thanks,

Word

  • word_proficient Profile Picture
    word_proficient 66 on at
    RE: Power BI for Dynamics 365 Marketing Analytics: Block & Failure Analysis Is Blank?

    Thanks, Christian for responding!

    I followed your suggestion and looked at the !KnownInteractions on my end. It looks like there are several Interactions showing FALSE under the Load Data column header. Here's a snapshot of the !LoadInteractions

    BlockFailurePowerBIInteractions.png

    How would I go about reversing this? IF it's applicable, we just updated to the latest version of D365 for Marketing.

    Word

  • Suggested answer
    RE: Power BI for Dynamics 365 Marketing Analytics: Block & Failure Analysis Is Blank?

    Hello,

    thank your for your report. Assuming that in your organizations have any blocked / bounced / failed emails, the analyzer will load those interactions. Please check if in your report the correct interactions are configured for loading. You can validate a correct s shown below if needed:

    PowerBI_2D00_KownInteractions2.png  PowerBI_2D00_KownInteractions2.png

    PowerBI_2D00_KownInteractions3.png

    We will look at correcting the out of the box interactions configuration on GitHub for this report. 

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