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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / PO is in Approval stat...
Finance | Project Operations, Human Resources, ...
Suggested Answer

PO is in Approval status Rejected, but workflow history does not show up any instance as it was rejected. All workflows are Completed,

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Posted on by Community Member
Hi Team,

Can you please assist with PO?
Here PO is in Approval status Rejected, but workflow history does not show up any instance as it was rejected. All workflows are Completed, there is not any to Recall. Submit button does not show up (cannot see any PO details missing, which could cause Submit button not appearing).
Thank you
I have the same question (0)
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,797 Most Valuable Professional on at

    Hi,

    Is this for all PO or particular one?

    Any message is no showing up? what is the last update for this PO in the workflow history?

    Also, did you check the workflow batch is running ?

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees on at

    Hi Anusha Jeniffer,

    Can you please confirm following and share the feedback.

    1. Did you check the WF history by Admin user?  

    2. Can you please also check if PO workflow is properly configured with rejected workflow notification as well.

    3. Did the user receive the notification of rejected workflow?

  • Community Member Profile Picture
    Community Member on at

    Hi i have checked workflow history by admin user it is showing as completed

    workflow is configured with rejected notification, but user didn't receive any notification after rejection

  • Community Member Profile Picture
    Community Member on at

    hi ,this is for specific PO, no message is showing ,in the history it is showing as completed in workflow ,

    there is no rejection shown in the workflow history

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees on at

    If user didn't receive rejection notifications then please check the email notification setting of WF and also of that user who didn't receive.

    Can you please reproduce another scenario on your Test machine and once you reject the workflow, wait for few seconds and take the screen shot of worklfow history 》Tracking detail list tab and share with us.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Anusha,

    Can you share details of the workflow history and the workflow setup?

    Some screenprints would help.

    Many thanks and best regards,

    Ludwig

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