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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Potential Duplicates A...
Customer experience | Sales, Customer Insights,...
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Potential Duplicates Are Not Displayed - D365 Duplicate Detection Rule

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Posted on by Ryvnn 15
  1. Create an email message with the same subject, recipient, and sender. Saved.
  2. Create another email message with the same subject, recipient, and sender.

Scenarios Tested: Emails are both owned by the user creating the records. Emails are both owned by the team the user is a member of. The security role added to the user/team has this

pastedimage1663319545199v1.png

Result: Duplicate Detection window pops out but the potential duplicate is not displayed.

pastedimage1663319571009v2.png

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