Dynamics Community Forum Thread Details

Issue sending to Hotmail and Outlook domains from Nav 2015 using Office 365

I emailed all our staff their Pay Advices from Dynamics Nav using my Office 365 email. The log in Nav records all emails as sent successfully, however staff with Hotmail or Outlook email accounts did not receive this email. Staff with email addresses in our work domain, Bigpond and Yahoo email accounts did receive the email with their pdf Pay Advices attached.
I did not receive a NDR. I have emailed a hotmail and outlook email account directly from Office 365 Mail and in both cases they were received.

Initially I posted on the Office 365 forum but have been advised by MSFT Support that our Office 365 exchange mail service is working fine given that the following are true (https://community.office365.com/en-us/f/158/p/359622/979462#979462) :

1. You cannot send emails to Hotmail or Outlook.com mailboxes from Dynamics Nav using Office 365 mail service.
2. You can send emails to the mailboxes with the other mail services from Dynamics Nav using Office 365 mail service.
3. If you send emails to Hotmail or Outlook.com mailboxes from Office 365 OWA directly, the emails will be sent successfully.

Can you assist me in troubleshooting why certain domains are not receiving email sent from Nav using our Office 365 email.

Thanks,

Noni

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