web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unsubscribe across bus...
Customer experience | Sales, Customer Insights,...
Answered

Unsubscribe across business units

(0) ShareShare
ReportReport
Posted on by ralucad 56

Hi all. I have to set up 2 business units in the Marketing app, one for the Sale to Businesses department and another one for Sale to Individuals.

The Contacts should have unique email addresses across the 2 units, but there might be some exceptions, for example, when an individual uses his personal email address for his own company.

In this case, there will be duplicate records in the system, one for each department.

My questions is, what happens when someone wants to unsubscribe for example, from the Sale to Individuals department? Will the system know to pick up the record belonging to that unit?

Thank you.

I have the same question (0)
  • Verified answer
    mauro mar Profile Picture
    mauro mar Microsoft Employee on at

    Hello,

    The system will use the actual record you have passed along (i.e the record that reaches out to unsubscribe, depending on your campaigns), so if that record belong to a given BU, then only that record will be unsubscribed.

    Duplicated records have unique Contact ID, although they might have the same email address or other values (i.e. two different contacts can share same email and other fields).

    Hope this helps

    M

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 202 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans