Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Unsubscribe across business units

(0) ShareShare
ReportReport
Posted on by 44

Hi all. I have to set up 2 business units in the Marketing app, one for the Sale to Businesses department and another one for Sale to Individuals.

The Contacts should have unique email addresses across the 2 units, but there might be some exceptions, for example, when an individual uses his personal email address for his own company.

In this case, there will be duplicate records in the system, one for each department.

My questions is, what happens when someone wants to unsubscribe for example, from the Sale to Individuals department? Will the system know to pick up the record belonging to that unit?

Thank you.

  • Verified answer
    mauro mar Profile Picture
    mauro mar on at
    RE: Unsubscribe across business units

    Hello,

    The system will use the actual record you have passed along (i.e the record that reaches out to unsubscribe, depending on your campaigns), so if that record belong to a given BU, then only that record will be unsubscribed.

    Duplicated records have unique Contact ID, although they might have the same email address or other values (i.e. two different contacts can share same email and other fields).

    Hope this helps

    M

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,074 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,900 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans