web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Why does document rout...
Finance | Project Operations, Human Resources, ...
Answered

Why does document routing agent not support printing of pdfs while running as a service

(1) ShareShare
ReportReport
Posted on by ThomasWilke 766

Can anyone please explain why the document routing agent is not supporting the printing of pdfs while running as a service. As soon as I enable the run as service option it asks for a folder to store the pdfs.

I really need the ability to run DRA as a service and I want to send PDFs to the printer. 

 pastedimage1674140747070v1.png

I have the same question (0)
  • Community member Profile Picture
    Community member 2 on at
    Why does document routing agent not support printing of pdfs while running as a service
    Hi, did you get it to work as "Run as Windows Service"?
  • Community member Profile Picture
    Community member 2 on at
    Why does document routing agent not support printing of pdfs while running as a service
    Are you looking to have PDF files saved and sent to a printer? Or just printed and you were thinking of using PDFs as a means to an end in getting the document printed? Try changing your settings on the D365 print management side to not print as PDF if you just want it printed.
  • Alex G. Profile Picture
    Alex G. 9 on at
    Why does document routing agent not support printing of pdfs while running as a service
    Same boat - trying to configure DRA to print checks to a network printer - and so far no cigar.
     
    The PDF printing section in the "Printer destination" article seems pretty unequivocal:
     
    PDF documents can be printed directly to a network printer only if the Document Routing Agent is running as a desktop application.
    ... yet my boss is swearing this worked at some point (people were able to print checks via DRA running a service).
     
    Would love it if we could confirm this one way or another.
  • Verified answer
    ThomasWilke Profile Picture
    ThomasWilke 766 on at
    Why does document routing agent not support printing of pdfs while running as a service
    In our case we solved it with custom code that exports the PDFs to an azure storage.
    Beside that there is the possibility to use a third party module like Docentric to get the PDFs.
     
    But I'm still waiting for Microsoft to allow the document routing agent to print PDFs while it is running as a service. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 683 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 563 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 398 User Group Leader

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans