Some e-mail accounts can't send mails to Dynamics

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Posted on by Christian Andresen

Hi everyone,

I have trouble with some e-mail accounts that cannot send e-mail to Dynamics.

The system is set up in a way that when an e-mail is send to a specific mail address, a case is automatically generated. The support team in our organization does in some instances create support cases for our customer. The easiest way to do that, is to send an e-mail to the mail address that is connected to dynamics that automatically crate a case. The problem is that some e-mail accounts on the support team have trouble sending mail to Dynamics. It seams that the system do not recognize them at all. I have checked their security roles and that’s not the issue. Even mail-addresses with system admin-access does not work.

Any suggestions?

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SS-01100907-0 Microsoft Employee on at

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Hi,

Can you please elaborate more on "The problem is that some e-mail accounts on the support team have trouble sending mail to Dynamics. It seams that the system do not recognize them at all.".

Do you mean that some of the queue mailbox are not promoting email to CRM? if yes have you checked the mailbox incoming out going status under mailbox?

If the scenario is different please share more details so that we can help you better.

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