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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP 18.4 send remittanc...
Finance | Project Operations, Human Resources, ...
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GP 18.4 send remittance exception report not printing documents with errors

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Posted on by ChrisF-AT 10

Hi folks, looking for a little guidance.

Since upgrading from GP 2016 to 18.4 our payables send remittance exception report is not printing out the documents at the top that contain send errors.

For example, our last remittance run had 27 documents however on the report it shows 23 documents sent and the other 4 are nowhere to be found.  I know we can run down the list and check each vendor separately but it would be much easier for my AP department if it showed the errors like it used to.

Is this something I can fix in report writer, or import/upgrade from my GP16 server?

Thank you very much,

Chris

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Microsoft Dynamics GP
  • Kantilal Mistry Profile Picture
    Kantilal Mistry 295 on at
    RE: GP 18.4 send remittance exception report not printing documents with errors

    Hi Chris,

    We had similar issue after investigating we found GP repair from the program and features, then run GPUtilities again.

    I hope this help.

    Best Regards,

    Kanti

  • Cheryl Waswick Profile Picture
    Cheryl Waswick on at
    RE: GP 18.4 send remittance exception report not printing documents with errors

    I would recommend to retype in the email address on all the vendors listed above, as well as on the 'Have Replies sent to' field on the PM setup, and also on the 'Have Replies sent to" field on the Message ID.   Exchange online has been adding characters to the email addresses on an upgrade and can make them unreadable, so the emails don't send or say they did, but didn't.  That has been the most common cause of issue after an upgrade recently, so try that.  Be sure to hand-key each email address back in, and do not use the Address Book. 


    We have also published this blog if emails are not sending at all after an upgrade, which basically has you test with the 'original' template and test a simple as possible scenario (take out the message ID completely, etc.)  

    https://community.dynamics.com/gp/b/dynamicsgp/posts/eft-check-remittances-are-not-e-mailing-1316703384 

    Your issue could still be with the dictionaries though, if the problem is only with the report, and not actually the emails going out.   You didn't really say if the rest of the emails were actually sending or not...

    Cheryl 

    GP Support

  • ChrisF-AT Profile Picture
    ChrisF-AT 10 on at
    RE: GP 18.4 send remittance exception report not printing documents with errors

    Alright it has been a bit since I have been able to check this out.

    I think this is the "PM Email Exception Report".  I recently was able to export and import our reports database to fix a different problem and we tested this at the same time by omitting an email address for a payment.  It is set as "Original"

    I am also curious if this happened due to updating to modern authentication, but doubtful since GP should flag there is no address for the remittance.

  • ChrisF-AT Profile Picture
    ChrisF-AT 10 on at
    RE: GP 18.4 send remittance exception report not printing documents with errors

    Thank you for your response Cheryl.  I should have stated that I haven't checked out any of the report templates.  Looks like it is empty on 18.4  .

    I am going to compare and contrast 16 and 18.4 and report my findings later this week.

  • Suggested answer
    Cheryl Waswick Profile Picture
    Cheryl Waswick on at
    RE: GP 18.4 send remittance exception report not printing documents with errors

    I have not seen that before.  Is the report modified?   Reports can get damaged during the upgrade, even if they are the original report.  If a modified report,  you can recreate the forms.dic and reports dic.  If a canned report, you can synchronize or drop it in form a new install. Please see the steps in this article under the purple note:

    learn.microsoft.com/.../general-ledger

    General any 'weird' things with reports is due to a damaged dictionary.  Please open a support case if you need further assistance.

    Hope that helps,

    Cheryl W.

    Microsoft Support

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