Hi! We recently activated our production instance of Customer Service. I can only see the sandbox instance of my Customer Service Hub in home.dynamics.com under 'My apps'. How can I view the production instance of Customer Service Hub? Thank you.
Hello Salvador,
I assume you performed a Sync, if not please sync and check. Also are there any security role defined which will allow users to view App.
Best Regards
PG
Hi,
Can you open admin.powerplatform.com and then go to Resources->App then check If customer service App is installed if not install. Also make your you change Environment from sandbox to production on home page admin.powerplatform.com.
Nice. Thank you. I can view it now.
Thank you Bipin.
Glad that it worked.
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