Skip to main content

Notifications

Customer Service forum
Answered

I can't see the production instance of Customer Service Hub in my home.dynamics.com

Posted on by 10

Hi!  We recently activated our production instance of Customer Service.  I can only see the sandbox instance of my Customer Service Hub in home.dynamics.com under 'My apps'.  How can I view the production instance of Customer Service Hub?   Thank you.

  • kokane Profile Picture
    kokane on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Thank you Bipin.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Super User 2024 Season 1 on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Glad that it worked.

    Please mark my answer verfified.

  • C. Salvador Profile Picture
    C. Salvador 10 on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Thank you Bipin.

  • C. Salvador Profile Picture
    C. Salvador 10 on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Nice.  Thank you.  I can view it now.

  • Verified answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Super User 2024 Season 1 on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Hi,

    Can you open admin.powerplatform.com and then go to Resources->App then check If customer service App is installed if not install. Also make your you change Environment from sandbox to production on home page admin.powerplatform.com.

    Please mark my answer verified if i were helpful

  • Suggested answer
    Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at
    RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

    Hello Salvador,

    I assume you performed a Sync, if not please sync and check. Also are there any security role defined which will allow users to view App.

    Best Regards

    PG

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Forum Structure Changes Coming Soon!

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,782 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,067 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans