I can't see the production instance of Customer Service Hub in my home.dynamics.com

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Posted on by C. Salvador

Hi! We recently activated our production instance of Customer Service. I can only see the sandbox instance of my Customer Service Hub in home.dynamics.com under 'My apps'. How can I view the production instance of Customer Service Hub? Thank you.

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kokane on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Thank you Bipin.
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Glad that it worked.

Please mark my answer verfified.
C. Salvador 10 on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Thank you Bipin.
C. Salvador 10 on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Nice. Thank you. I can view it now.
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Hi,

Can you open admin.powerplatform.com and then go to Resources->App then check If customer service App is installed if not install. Also make your you change Environment from sandbox to production on home page admin.powerplatform.com.

Please mark my answer verified if i were helpful
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Pankaj Gogoi 3,177 on at

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RE: I can't see the production instance of Customer Service Hub in my home.dynamics.com

Hello Salvador,

I assume you performed a Sync, if not please sync and check. Also are there any security role defined which will allow users to view App.

Best Regards

PG