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Customer experience | Sales, Customer Insights,...
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Customer insights - Journey send email template with button with link to a cloud flow times out

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Greetings
 
I have tried asking various LLMs about this and Googling, without being able to get a well documented answer, so I am going to try here.
 
 
In my D365 environment there is a Customer insights - Journey which sends an email based on a template. The template contains a button with a URL that triggers a cloud flow using a HTTP request with some properties related to the recipient of the email. The flow is supposed to validate the properties passed and redirect the recipient to their designated webpage.
 
There is an issue where the HTTP request times out after approx. 10 seconds and I can't figure out why, but I have two theories:
 
1. The recipient gets impatient and closes their browser after clicking the link and nothing happens for 10 seconds (I don't know if the cloud flow will see this as a timeout, so if anyone could verify this is a possible issue?)
2. The Customer insights - Journey "wrapper", click tracking or whatever it does for the URL (public-eur.mkt.dynamics.com%2Fapi%2Forg) has some kind of default timeout for a redirect that is around 10 seconds. So when the flow is to slow to respond, it times out the request.
 
 
Any help would be much appreciated, thanks.
 
 
Best regards
Martin
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