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Microsoft Dynamics AX (Archived)

Modules are missing in Client workspace

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Posted on by

After configuring management reporter only "RetailEssential" module is visible, no other module is visible in navigation pane.(In navigation pane option also only retail essential is visible)

 I'm able to add modules by going Files->View-> modules. 

But again when i re start Ax it will go.

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  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hello Ahmed,

    Can you be a bit more specific and describe what you configured and setup? I am a bit confused about the configuration of Management Reporter and RetailEssentials. Some screenshots and additional hints might help the community answering your question. Many thanks,

    Ludwig

  • Community Member Profile Picture
    on at

    I have enabled Licence key in these modules and Synchronised the database.

    1614.error2.png

    4382.Configuration-keys-2.png_2D00_550x0.png

    Now I am Not getting modules in navigation pane

    2262.error1.png

    In navigation pane options also there is no module other than retail essential.

     1614.error2.png

    I can add module by going Files-> views-> modules

    module-error.png

    But, if I close and open AX all modules will go again only retail essential is visible in navigation pane.

  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Ahmed,

    I have not found something in LifeCycle Services and alike. It seems that there is something strange with your system behaviour. Probably talk with one of your system admins to ensure that user settings do not dimissed when synchronizing the database. Other than that, maybe let's just wait if any other community forum member experienced a similar issue and found a solution.

    All the best,

    Ludwig

  • Community Member Profile Picture
    on at

    Hi Ludwing,

    I am facing same problem in one more server when I do the above license configuration. I am not able to find why it's removing all modules from navigation pane except Retail Essential...!

  • Suggested answer
    Weaveriski Profile Picture
    23,618 Moderator on at

    I actually reported this in September 2014.  NOT selecting the Retail Feature set removes every AX menu – therefore you have a system without any menu’s except the Retail one.

    Basically it is "By Design", but we wrote code to get around it from memory:

    Comments from the incident log from MS:

    This is known behavior and it is not a bug. This the way how users get Retail essentials mode of Ax, means once you disable All Feature set you will get this mode, even there is comment in X++ code (RetailSMB class, IsRetailSMBEnabled method):

    // If all other config keys under Retail key are disabled, we consider the user intents to

    // disable the whole Retail feature, thus don't enter Retail Essentials mode.

    That means you can get all menu items if you disable all config keys under Retail node of Configuration. There is comments in X++ code where you can see how it works:

    // Determine if the client is in SMB mode.

    /// </summary>

    /// <returns>

    /// Return true if Retail SMB is enabled; otherwise return false.

    /// </returns>

    static boolean IsRetailSMBEnabled()

    {

       boolean isSMBMode = false;

       if (isConfigurationkeyEnabled(configurationKeyNum(Retail)))

       {

           // If all other config keys under Retail key are disabled, we consider the user intents to

           // disable the whole Retail feature, thus don't enter Retail Essentials mode.

           if (!isConfigurationkeyEnabled(configurationKeyNum(RetailHeadquarters)) &&

               !isConfigurationkeyEnabled(configurationKeyNum(RetailNonSMB)) &&

               !isConfigurationkeyEnabled(configurationKeyNum(RetailScheduler)) &&

               !isConfigurationkeyEnabled(configurationKeyNum(RetailUpgrade60)))

           {

               isSMBMode = false;

           }

           else

           {

               isSMBMode = !isConfigurationkeyEnabled(configurationKeyNum(RetailNonSMB));

           }

       }

       return isSMBMode;

    }

    Seems it is correct Ax behavior, probably it is not obvious as you need to investigate it, however it is by design.

    Also I found one article on the site that is powered and supports by MS people, see below:

    community.dynamics.com/.../dynamics-ax-2012-r3-gt-retail-essentials.aspx

  • Suggested answer
    Community Member Profile Picture
    on at

    In one of my server all module is visible now.

    What I did is added modules by going Files->View-> modules then synchronised database 2-3 times. Now Its coming.

    Same is not happening in other cases.

  • Community Member Profile Picture
    on at

    Hi Weaver,

    Thank you for the helpful information.

    To solve the problem while configuring management reporter, I enabled Retail Licences. Now Management reporter got  successfully.

    If I disable Retail Licenses to get my modules back, will it affect configured management reporter?

  • Community Member Profile Picture
    on at

    Do you mean under the AX Client? If so then it's a good idea to clear your user cache

    Open Windows Explorer and navigate to C:\Users\justin.trollip\AppData\Local

    Then Delete all the AUC files

  • Community Member Profile Picture
    on at

    Hi Trollip,

    Deleting AUC files didn't solved my issue..

  • Weaveriski Profile Picture
    23,618 Moderator on at

    I am not sure why you would configure retail in relation to MR and then consider removing it. Basically do you need retail or not? If not do not configure it. However now you have done it you have to add the modules back in.

    On the right hand side of the client select the View icon (Alt+V) and then the modules option and add them back in.

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