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After Clearing Cache Unable access CRM in Chrome

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Posted on by Community Member

After Clearing my cache/cookies in Chrome browser unable to access CRM getting error

The error specifically says the text below on a blank white screen.

"An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support."

Still not working after a reboot. But it works in Chrome incognito mode or in Edge.

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KarlaK 160 on at

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RE: After Clearing Cache Unable access CRM in Chrome

I had this same issue in Edge but not Chrome. I found a fix for Edge that said to reset all settings to their defaults, and once I did that the problem cleared up.

Here's the page I found: https://community.dynamics.com/365/f/dynamics-365-general-forum/428570/can-no-longer-open-dynamics-in-edge

I hope this helps you.
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PerezAguiar Microsoft Employee on at

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RE: After Clearing Cache Unable access CRM in Chrome

Hey!

usually when you login to dynamics a cookie is set. Cookie usually contains 2 Chunks, that you will also see as parameter (CrmOWinAuthC1 and crmOWinAutchC2).

After you remove the cookies, can you check if this information (chunks 1 and 2) is being sent on the cookie? If these 2 chunks are not there, then cookie is incorrectly created. Incognito/InPrivate works because it will force a fresh login (forcing the creation of the 2 chunks)