GP POP Entry - Vendor greyed out

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this has happened to me a couple of times now. I create a PO and for some reason the Vendor ID is greyed out. I then click on Close and it asks me to save or cancel. If I hit save it says not all information is filled out. If I say cancel it keeps it open. I try and and log out and this one is still there until I completely kill my session

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Beat Bucher GP Gee... 28,058 Moderator on at

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Hi Stephen,

Are you using the Requisition Workflow in 2016 ? do you have any other 3rd-party module installed that could interfere to the PO entry form ? is that an alternate Form ? It looks like from your screenshot that you have AA enabled in your GP company... can you validate that thru your Alternate & Modified Forms/Reports security ?

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Thanks for your reply. Workflow is not used. AA is enabled, but is only for accounts directly related to operations, not inventory. No alternative forms are in use. However, having AA, there is a good chance that an AA alternative POP entry form is used here. I would assume yes. I'll login in a bit to verify.

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Beat Bucher GP Gee... 28,058 Moderator on at

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Thanks Stephen,

My suspiscion goes toward the AA alternate POP entry form.. which might be bugged.

Try switching to the regular default POP Entry form and make some entries..

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I believe that this will most likely resolve the issues. I'm marking this as resolved. Thank you.

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Beat Bucher GP Gee... 28,058 Moderator on at

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you're welcome..

I'd like to get this confirmed, as if this is a bug, it should be reported to Microsoft (or check if it's a knows bug).

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OK I changed the following from Smartlist (?) to GP default:

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Beat Bucher GP Gee... 28,058 Moderator on at

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Stephen,

nope, that's not the right one.

This is the one you need to change:

In your case (if you don't have PA), you should see 'MS Dynamics GP' & Analytical Accounting.. Check the primary one.

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Beat Bucher GP Gee... 28,058 Moderator on at

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Hi Stephen,

Were you able to test with the proper security on the PO Entry ?

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The only options were SmartList and Microsft Dynamics GP and since originally all were set to SmartList, I reverted them back when it didn't resolve the issue. However, I had this reply from a colleague:

I have seen this occur when a user is not logging out of GP correctly. The PO is started but they don’t finish come back the next day and they have this partial record.

I would suggest that with no users on the system, clear the Dex_Lock and Dex_session, SY00800and Sy00801. Then run chek links and reconcile on Purchasing. I think you will find that some partial records will clean up.

Also you may want to instruct them to use exit from the MS GP menu instead of the X.

Since forwarding the recommendation, without the Dex Lock and Dex Session this has not recurred.

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