Error while creating Knowledge Article record programmatically

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Posted on by Mridula

275

Hello,

I am trying to create Knowledge Article record and getting below error:

{"error":{"code":"0x80040237","message":"A record with matching key values already exists.",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionSourceKey":
"Plugin/Microsoft.Crm.Service.ObjectModel.KnowledgeArticleService",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepKey":"2c33e9b7-ac2e-4dcc-8e73-a8cbc0eab812",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiDepthKey":"1",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiActivityIdKey":"5405f633-dc70-4be4-b17e-722a0c777e66",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiPluginSolutionNameKey":"System",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepSolutionNameKey":"System",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionCategory":"ClientError",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionMessageName":"DuplicateRecord",
"@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionHttpStatusCode":"412",
"@Microsoft.PowerApps.CDS.ErrorDetails.SqlExceptionMessage":"Violation of UNIQUE KEY constraint 'ndx_KnowledgeArticleBase'.
Cannot insert duplicate key in object 'dbo.KnowledgeArticleBase'. The duplicate key value is <redacted>.",
"@Microsoft.PowerApps.CDS.HelpLink":"go.microsoft.com/.../
Microsoft.Crm.CrmException%3a80040237&client=platform",
"@Microsoft.PowerApps.CDS.InnerError.Message":"Cannot insert duplicate key."}}

Has anyone faced this before?

Thanks,

Mridula

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meelamri 13,216 User Group Leader on at

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Hi,

Please share your code ..

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Mridula 275 on at

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hi Mehdi,

var data =

{

"st_products": sessionStorage.getItem("ProductValue"),

"title": sessionStorage.getItem("Title"),

"content": content

}

// create account record

Xrm.WebApi.createRecord("knowledgearticle", data).then(

function success(result) {

},

function (error) {

}

);

st_products is a custom multi select optionset value.

The above error which I am getting is random, if I run the same set of records again and again, it creates KA's and sometimes(randomly) throw error.

I have 50+ KA's with same title and content.

Thanks,

Mridula

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meelamri 13,216 User Group Leader on at

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Do you have any alternate keys for the entity Knowledge Article?

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Mridula 275 on at

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No.

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meelamri 13,216 User Group Leader on at

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I can't reproduce this issue on my environment. Could you test the same code without the "st_products" attribute ?

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Mridula 275 on at

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Hi Mehdi,

Are you trying to create multiple KA's and running the code again to create same ones?

Thanks,

Mridula

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Mridula 275 on at

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Hi Mehdi,

I tried commenting st_products custom field. Still facing same issue.

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meelamri 13,216 User Group Leader on at

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Are you trying to create multiple KA's and running the code again to create same ones?

--> No, How do you create multiple KA ?

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Mridula 275 on at

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calling createKnowledgeArticles function with same title and content again and again.

While doing so, its throwing error. But not sure which is the field considered as duplicate by KA.

P.S. I have 50+ KA's with same title and content. So considering this, thinking title and content cannot be unique fields.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Can you check the duplicate detection rules. Because when you create anything manually and if it is a duplicate then you can ignore the warning manually but when you try same thing with code/customization, then probablu system will not allow this creation.

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