Will customer journeys work correctly if the minimum consent level field is empty?

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Posted on by Holger Loebel

Hi,

die minimum consent is not a required field when setting up a customer journey. Do I assume correctly that the journey will work correctly if I leave it blank?

Background of my question is that the hierarchical concept for the consent is not GDPR-compliant in Germany. I need to have a specific consent for an action. It is not ok to conclude that somebody who agreed to profiling as the highest level also agreed to receiving a newsletter. Thus, I want to work without the consent level and build my segments around specific opt-ins.

Thanks,

Holger

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Nya 29,060 on at

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Hi Holger,

Yes, the field can be left empty. It will not affect the Customer Journey.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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