Followup tasks after call, mail or other activity

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Posted on by Leif_23

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Hi,

we just switched from Hubspot CRM to Dynamics and miss one feature in particular. Followup tasks after any activity such as a call or mail.

eg:

(see bottom right of the screenshot)

Is there anything similar to an easy way to create an automatic followup task in dynamics?

Help is very much appreciated!!

Best

Leif

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Anupam.khasia on at

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RE: Followup tasks after call, mail or other activity

Hello Leif,

You can create system workflow to create automatic follow up task after email or call sent/completed successfully.

You can find materials online on how to create workflow.

www.youtube.com/watch

Thanks
D365girl on at

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RE: Followup tasks after call, mail or other activity

Sorry for double posting, but I somehow cannot edit

With the flow I mean: Add a Field for target Follow up date and a perhaps a description and or type and then trigger on ‚When a record is created‘ and create the follow up and perhaps filter for the date / description.
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D365girl on at

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RE: Followup tasks after call, mail or other activity

I don‘t know any possibility with complete standard CRM but we, as a D365 partner, have developed an addon solution for that purpose - so from any activity you are in, you may create a follow up activity.

For automatic solution: Sales Insights offers a feature to remind yourself of E-Mails you have sent and informs you about ‚Opens‘

Even better for your purpose could be a simple flow that adds follow up tasks.
Leif_23 165 on at

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RE: Followup tasks after call, mail or other activity

Hey Akash,

thanks for you help but unfortunately my business partner is rather looking for "automatic" tasks that will be set after a call. When I send a mail from CRM, I can select a reminder. Isn t there anything similar to this for a call or fax?

Thanks!!
AJ-22040756-0 on at

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RE: Followup tasks after call, mail or other activity

HI Partner

You can try using the Follow functionality of Dynamics CRM if this helps

In Dynamics 365, you can follow records for the out of box entities like leads, accounts, and contacts. You can also see a view name “Leads I follow”, “Accounts I follow” or “Contacts I follow”.

You can also setup a Follow for the custom entity

We have a custom entity named “Staff” and there are only two views for this custom entity (before setting up the “I follow” functionality) as shown in the image below.

Once we enable, the “I follow” functionality the command bar will show “Follow/Unfollow” buttons and you will see a couple of views generated automatically. Before you enable it, if you open the record the command bar looks something like the image below.

Now, let us enable the functionality. Here are the steps:

We need to go to “Settings” and then go to “Activity Feeds Configuration”

Look for the custom entity, in my case, I’m looking for “Staff”. If it isn’t visible, then click on the “refresh” button (highlighted in red circle). Right now, you can see the “Staff” entity in the list below which is circled in red and the status of this entity is “Inactive” (highlighted in Yellow).

The Status shown in the above image needs to show “Active” in order to set the functionality to follow a record from a custom entity. So, select the entity and click Activate.

A popup will appear to confirm post configuration activation. Click on Activate.

You will get an alert saying “You will need to publish the related entity form wall changes to take effect”. Click on Ok.

Now go to the “Staff” entity, you will see new views created by the system when you activate the configuration. (New views are highlighted in yellow in the image below)

You will “Follow/unfollow” buttons in the command bar, if you select a record from the view or if you open a record as shown below.