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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Modified Reports Not W...
Microsoft Dynamics GP (Archived)

Modified Reports Not Working Correctly on Web Client (GP 2016)

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Posted on by RSM_RCarrillo 341

Good afternoon,

Using Report Writer, I've been trying to get a modified report (Project Accounting - POP Purchase Order Blank Form) to display the same way in both the Desktop and the Web clients without any success.  For example, we added an image of the company logo to the report.  Once saved, we generate the Purchase Order on the desktop client and works perfectly.  However, if I go to the web client, with the same user and on the same company, the logo is not displayed (I get the outline for the logo, with a small generic icon- images below).

The version I'm working on is GP 2016.

Here's the web client output (also see how none of the supplier , destination, and PO information is displayed):

6281.Capture.PNG

Here's the desktop client output.  Here the logo is displayed correctly, as well as the supplier information.

5633.Capture2.PNG

Any feedback as to why it is not displaying in the same way would be greatly appreciated.

Thanks in advance!

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,061 Moderator on at

    Hi Ricardo,

    I can confirm this to be a bug apparently .. We do too have customized reports with our own company logos, and they have worked perfectly accross the last 3-4 major GP versions in the full client. I never thought about testing this in the Web client since I installed GP2015R2 in test (and now upgraded to 2016R2), since we haven't deployed the web client to the end-user, as I find it way too limitative and slow to work with.

    If you're an end-user (customer), you should report this to your partner and they should open a bug-report with Microsoft.. this should be free of charge as it looks like to be a bug.

    Unless I'm missing something and the image should be placed in some specific folder (which I'm not aware of ).

    I tried to use the debugging mode of Internet Explorer (F12 AKA Developper mode), and could capture this information hidden behind the 'invisible' picture (where the logo should be displaying) :  src=srv-camtl-gp15t/.../000000A208DEFC7400004E218D;g=255&b=255&a=0&replaceWithTopLeftPixel

    The dimension are returned with dim=260 x 100.. with file size=-1

    Also when printing the report out of the Web client, some of the text and lines are not aligned properly, making it look weird compared to the full client report version. Aside of that fact comes the regular header & footer from the HTML browser that you have to disable before printing the report... otherwise it just look full ugly.

  • Verified answer
    RSM_RCarrillo Profile Picture
    RSM_RCarrillo 341 on at

    Hello Béat,

    Thank you very much for your reply and help.  In this case, we are the Partner implementing for the end-user.  However, the implementation is on a hosted environment, so the client has only access to the web client... We'll consider submitting a bug-report for this, as we've done extensive troubleshooting already.

    Should you have any other suggestions, we'd greatly appreciate it. Once again, thank you.

    -Ricardo

  • Janeece Moreland Profile Picture
    Janeece Moreland 270 on at

    I have this exact same issue.  I see you posted this today.  Any word?

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,061 Moderator on at

    Hi Janeece,

    This is a newly brought up issue.. I hadn't heard about this before.. So give it a few days to be escallated up to Microsoft...

    Feel free to post your own observations.

    Thank you

  • Community Member Profile Picture
    Community Member on at

    Hello Ricardo,

    We are also a Microsoft Partner encountering this error when running a modified report with an image from the GP Web Client.

    However, we are able to successfully print the report in the rich desktop client.

    The GP and Dynamics databases in use were recently upgraded from GP 2010 (11.00.1877.000 ) to GP 2016 R2 (16.00.0553.000) with GP Web Components (5.0.184.0).

    Below is the following error when attempting to print any modified report with a custom image in the Web Client on IE (11.576.14393.0, 11.0.38).

    <?xml version="1.0" encoding="utf-8"?>

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "www.w3.org/.../xhtml1-transitional.dtd&quot;>

    <html xmlns="www.w3.org/.../xhtml&quot;>

     <head>

       <title>Request Error</title>

     </head>

     <body>

       <div id="content">

         <p class="heading1">Request Error</p>

         <p>The server encountered an error processing the request. The exception message is 'Property 'UriSource' or property 'StreamSource' must be set.'. See server logs for more details. The exception stack trace is: </p>

         <p>   at System.Windows.Media.Imaging.BitmapImage.EndInit()

      at Microsoft.Dynamics.GP.Web.Services.Runtime.RuntimeService.GetDexImageWithNewBackground(String instanceId, Byte backColorR, Byte backColorG, Byte backColorB, Byte backColorA, Boolean replaceWithTopLeftPixel)

      at SyncInvokeGetDexImageWithNewBackground(Object , Object[] , Object[] )

      at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

      at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)

      at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)</p>

       </div>

     </body>

    </html>

  • Verified answer
    RSM_RCarrillo Profile Picture
    RSM_RCarrillo 341 on at

    Hello everyone,

    We submitted a technical support to Microsoft.  The response we got was that it is a known, documented quality issue and pending development for a fix.  They don't have a target date yet, but has been logged with high priority.  One alternative is to print reports with graphics in the rich client, another is to use word templates.
    The support engineer focused on the logo not displaying, but I clarified that the issue was bigger than just images (for example, some labels and fields not displaying, and the outline looking weird and ugly looking compared to the desktop client).  He was able to confirm that those issues are also caused by the same quality issue as the logo not appearing, and they were able to reproduce.

    So all we can do is wait and pay attention to the Fix Lists.

    Hope this helps.

    - Ricardo

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,061 Moderator on at

    Thank you Ricardo for confirming that the issue is tracked and subject to some corrections in the future.. which we hope will not be too far away (in a galaxy .. )

    Have a nice Christmas and happy holidays,

    Béat

  • Brent Olsen Profile Picture
    Brent Olsen 87 on at

    Any update on this issue?  We have the same issue with GP2016 Web printing PO's

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,061 Moderator on at

    As long as nobody from Microsoft has provided a statement here about this issue, or that one partner got a confirmation by Microsoft that they are working and fixing the issue, there is not much that can be done for now.

  • IceMan Profile Picture
    IceMan 1,115 on at

    Well we are coming up on the 1 year anniversary.  Has anyone seen a resolution to this problem of printing checks with the web client?

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