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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC SAAS - Performance ...
Small and medium business | Business Central, N...
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BC SAAS - Performance Issues

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Posted on by BC_Fan 5

We moved to BC SAAS around a month ago and the system is unbelievably slow compared to On-Premise via Azure.

Through our partner, MS have been investigating it but its taking forever and its having a real affect on our business.

Has anyone else experinced similar problems?

Does anyone know how to raise a complaint direct with MS?

  • IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    The first thing you should check is if you have any customized code that is causing this.

    According to statistics from Microsoft most performance problems for BC in cloud is caused by custom code.

    Support for BC online should go through your CSP partner so if you think the process is going slow you should push the issue with your partner.

  • NAV_with_Narang Profile Picture
    NAV_with_Narang 2,384 Moderator on at

    I agree with Inge M Bruvik's comment, the slowdown of SaaS is generally attributed to legacy code seeping into the modern SaaS environment. If you have a lot of customizations, I suggest get them reviewed & optimized by a Microsoft Partner

  • YUN ZHU Profile Picture
    YUN ZHU 101,995 Super User 2026 Season 1 on at

    Hi, hope the following helps.

    https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/technical-support#summary-of-where-to-file-bugs-and-issues

    Summary of where to file bugs and issues

    As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.

    Issue type Site
    Submit support request on behalf of your Business Central online customers Start at the Business Central administration center where you can easily submit a support request in the Power Platform admin center
    Report bug in a preview or beta version The MS Collaborate site
    Collaboration on the AL language and developer experience The AL Developer Preview GitHub repo
    As an ISV, report an issue in production code, such as a problem with Microsoft's application, upgrade, or telemetry The Partner Center Support site - choose the Marketplace Offers category, and then choose the relevant category in the Problem type field, such as Dynamics 365 Business Central Development > Core Application issues. You'll be asked to check resources and then to provide issue details.
    Report bug in supported in-market versions of Business Central on-premises The Support for business site

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