Hi,
Our customer is using Dynamics 365 for marketing and some internal users aren't getting the emails.
The Customer Journey adds the user to the dynamics segment and sends it, but in insights the contacts end up to "contact unsubscribed" - list.
However we can'f find any details when those users have pressed the unsubscribe link. As the are working for the customer they should receive the emails.
Where we can find the record/information that blocks the email and how we can fix this?
Best Regards,
Teppo