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getting Anonymous responses.

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Hi there, I've been creating some surveys for my company but all the responses keep coming anonymous. even though I've kept the anonymous response of in customization regardless I get anonymous responses. is there a way I can resolve this issue?

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Leah Ju Microsoft Employee on at

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Hi partner,

After you've created a survey, you can select distribution settings to control responses to your survey.

https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings

Survey > Send tab

Customization > Distribution settings

Participants:

Anonymous responses: Specify whether to record respondents' names, or keep them anonymous.
By default, this setting is turned off and the respondent's name is recorded.

Test Result:

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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Community member 20 on at

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Hi Leah,

Thank you for your answer but unfortunately, I keep getting anonymous respondents even after keeping the anonymous responses off. I've tried this multiple times now, but nothing seems to work, and I keep getting the issue of anonymous respondents.

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Leah Ju Microsoft Employee on at

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Hi Partner,

It so strange.

I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

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HL-29100152-0 3 on at

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Hi,

I am experiencing same issues as the post owner.

Have turned off anoynymous responses but emails still come in and survey respondents are still being recorded as anonymous. Any solutions to this will be greatly appreciated. TIA.

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