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getting Anonymous responses.

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Posted on 19 Sep 2023 03:44:57 by Community member

Hi there, I've been creating some surveys for my company but all the responses keep coming anonymous. even though I've kept the anonymous response of in customization regardless I get anonymous responses. is there a way I can resolve this issue?

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HL-29100152-0 3 on 29 Oct 2024 at 01:53:38

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getting Anonymous responses.

Hi,

I am experiencing same issues as the post owner.

Have turned off anoynymous responses but emails still come in and survey respondents are still being recorded as anonymous. Any solutions to this will be greatly appreciated. TIA.
Leah Ju Microsoft Employee on 21 Sep 2023 at 09:26:37

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getting Anonymous responses.

Hi Partner,

It so strange.

I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs
Community member 18 on 20 Sep 2023 at 00:14:11

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getting Anonymous responses.

Hi Leah,

Thank you for your answer but unfortunately, I keep getting anonymous respondents even after keeping the anonymous responses off. I've tried this multiple times now, but nothing seems to work, and I keep getting the issue of anonymous respondents.
Suggested answer

Leah Ju Microsoft Employee on 19 Sep 2023 at 07:47:02

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getting Anonymous responses.

Hi partner,

After you've created a survey, you can select distribution settings to control responses to your survey.

https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings

Survey > Send tab

Customization > Distribution settings

Participants:

Anonymous responses: Specify whether to record respondents' names, or keep them anonymous.
By default, this setting is turned off and the respondent's name is recorded.

Test Result:

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah