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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Detecting duplicates i...
Customer experience | Sales, Customer Insights,...
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Detecting duplicates in leads

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Posted on by HYC1 23
We import a lot of leads into the system but many have similar names to existing accounts or uses abbreviation (ie, IBM vs IBM Inc. vs International Business Machines Inc.)
 
Is there a way to catch these types of duplicates?  
  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    Detecting duplicates in leads
    Hi HYC1,
    You will need to create custom logic to meet this requirement as duplicate detection rules will not be sufficient on their own.
  • HYC1 Profile Picture
    HYC1 23 on at
    Detecting duplicates in leads
    Thanks for the replies.
    We already have the duplicate detections in place.  The problem is that they're not able to filter for what we want.
    I'm guessing there is no way to detect abbreviations except using custom scripts?
     
  • Suggested answer
    Daivat Profile Picture
    Daivat 980 on at
    Detecting duplicates in leads
    Hello HYC1,
     
    Please refer to the Microsoft article on Enable the detection of duplicate leads | Microsoft Learn 
     
    Example: for IBM v/s IBM Inc, you can use duplicate detection with specific criteria 
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me.
     
    Best Regards,
    Daivat Vartak
     
  • Verified answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    Detecting duplicates in leads
    Hi HYC1,
    You can basic duplicate detection by setting up duplicate detection rules.

    For more complex logic, create JavaScript, Business Rules, or a Plugin to conditionally populate custom fields based on what constitutes a duplicate and then run duplicate detection rules on the custom fields.

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