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Remove Sales Navigator Custom Control dependency from Account form

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Posted on by moko33

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If I want to migrate a customized Account form I get these dependencies:

Display Name	Name/Id	Type	Managed Solution
MscrmControls.LinkedInIntegration.LinkedInAccountControl	MscrmControls.LinkedInIntegration.LinkedInAccountControl	Custom Control	LinkedInSalesNavigatorControlsForUnifiedClient (3.0.1.0300)
MscrmControls.LinkedInIntegration.LinkedInLeadLookupControl	MscrmControls.LinkedInIntegration.LinkedInLeadLookupControl	Custom Control	LinkedInSalesNavigatorControlsForUnifiedClient (3.0.1.0300)

How can I remove these dependencies to this form?

I have removed the Sales Navigator Section from the form already. Didn't help.

Also uninstalling "Sales Navigator for Dynamics 365 Unified Interface" fails because of the same dependencies.
Uninstalling "LinkedIn - Sales Navigator" fails because of a dependency to a Sdk Message Processing Step (li_pointdrivepresentationviewed).

Is it really the case that I need to contact MS Support to simply transport an Account form from one to another environment?

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Adrian Begovich 1,027 Moderator on at

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Hi moko33,

You can open a support ticket with Microsoft to request the removal of the LinkedInSalesNavigatorControlsForUnifiedClient (3.0.1.0300) components. Alternatively, you can add these LinkedInSalesNavigatorControlsForUnifiedClient (3.0.1.0300) components to your target instance before moving the Account form.

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Inogic 682 on at

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We did come across a similar issue before where we made some changes in the solution.xml and customizations.xml files which was found on extracting the zip solution. In the solution.xml, remove all the “MissingDependency” tags but do not remove the parent “MissingDependencies” tag.

In the customizations.xml, search for the component MscrmControls.LinkedInIntegration.LinkedInAccountControl which is giving the dependency error, try removing the control and try to import the same. If you get an error related to the form factor then add the custom control for formFactor="2", similar to the code given below:

                <controlDescription forControl="{6232d974-9cb2-e230-5673-33d05b649368}">

                  <customControl id="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" formFactor="0">

                    <parameters>

                      <datafieldname>companyname</datafieldname>

                    </parameters>

                  </customControl>

                  <customControl id="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" formFactor="1">

                    <parameters>

                      <datafieldname>companyname</datafieldname>

                    </parameters>

                  </customControl>

                  <customControl id="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" formFactor="2">

                    <parameters>

                      <datafieldname>companyname</datafieldname>

                    </parameters>

                  </customControl>

                </controlDescription>

Please Note: Before doing any changes please keep backup of the original solution and a System backup as well.

Hope this helps.

Thanks!

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