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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / error Item is on hold ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

error Item is on hold on site

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Posted on by ITIPG 90

When i create PR, some item on this PR got a red X mark saying "Item XXX is on hold on site ."

pastedimage1610345664372v1.png
I had check for each item, its Default order setting & Specific site order setting on all 3 tab (Purchase Order, Inventory, & Sales Order) but none of the stopped checkbox are checked.
pastedimage1610346010014v2.png

all the item are an old items & i had order it many times before. is there somewhere else i should check, maybe im accidently or didnt realize i just click something & makes this happen?
Other thing i notice when i see the error, there is space before the periode, as if its tell "site <blank>.". is this some kind of bug?
pastedimage1610346376733v3.png

Thank you

**Edited

Just now i try to make new PR for all item that had an error.
everything seems work fine without any error.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

    Hi ITIPG,

    Have you verified what site was set on the initial PR? Did it contain a value for all these lines?

  • ITIPG Profile Picture
    ITIPG 90 on at

    Yes all site are filled for each lines & header.

  • Suggested answer
    Microsoft Profile Picture
    Microsoft on at

    Have you tried to set the site to other site and check if this issue still there?

    And I also suggest you to check the site setting if there are some findings.

  • ITIPG Profile Picture
    ITIPG 90 on at

    Have you tried to set the site to other site and check if this issue still there?

    no, as the item im ordering are site specific item. other site are not allowed to buy those item, but as mentioned i had just create new PR with the same item, site, & all, but the new PR are just fine without any error & now its already processed into PO.

    And I also suggest you to check the site setting if there are some findings.

    as suggested, i try to check the site setting but found nothing unusual or suspicious.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

    Hi ITIPG,

    As you have a new working PR, I would suggest to monitor the behavior and update this question when you have the same issue again.

  • Suggested answer
    Microsoft Profile Picture
    Microsoft on at

    Have you checked the item life cycle state is in ready state? 

    if this issue still repro, it will be very easy to debug and find the root cause.

  • ITIPG Profile Picture
    ITIPG 90 on at

    Where is the life cycle state input, i had never use it & unable to find it.

    googling around, some few article tell that its part of retail modul which i didnt use.

    also sadly or maybe good luck the issue are gone without any fix from me or anyone. My new PR for the same item can be proccessed as normal without any issue.

    I guest i will update again when the issue happen again.

    thank you all.

  • Microsoft Profile Picture
    Microsoft on at

    Very good to see this issue is not happen again.

  • DaniyalT Profile Picture
    DaniyalT 45 on at

    How Did You Resolve this Issue Please tell 

  • ITIPG Profile Picture
    ITIPG 90 on at

    not sure what i did & trigger those error, but i just create new PR for those items & i haven't found those error again up until now.

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