Custom Code in Marketing Email for Multi-Optionset

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Posted on by Carolin

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Hi all,

I'm struggling with the custom code in Dynamics Marketing Marketing Emails.

In the marketing emails it is possible to include dynamic conditions, when content is displayed to customers or not. It is handled with handlebar.js:

https://docs.microsoft.com/en-us/dynamics365/marketing/dynamic-email-content#conditional-statements-and-comparisons

https://handlebarsjs.com/guide/builtin-helpers.html#if

Unfortunately, it looks like it is not possible to make a condition for multi-option sets, because the operator "equals" does not work here. The following message appears in Dynamics Marketing then:

The conditional statement I've used:

{{#if (eq contact.orb_department 169810000 )}}Marketing{{/if}}

The field itself is a Multi-Optionset on the contact entity, with the following details:

Department	orb_department	Marketing	169810000
		Sales	169810001
		Service	169810002

I want to only show those people in the Marketing Department a specific content block.

I also tried it with each-loops, unfortunately withouth success:

{{#if this.169810000)}}Result{{/if}}

Does anybody know, if conditional statements for multi-optionsets would be possible?

Thanks in advance, Carolin

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cloflyMao 25,210 on at

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Hi Carolin,

Make sure there is only one option be selected in the multi-optionset field of contact,

then add single quotation marks to value.

It works for me.

Regards,

Clofly
Carolin 127 on at

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Hi Clofy,

Thank you for the fast response. But for most of the contacts, there are more than one option ticked in the multi-optionset (therefore it is a multi-option-set ;) ) - then it won't work, or? And there is no other solution for it?
cloflyMao 25,210 on at

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Hi Carolin,

I misunderstood what you said.

Actually the check condition still applies to multi-selected case, just with following format:

{{# if (eq contact.cre8d_socialmedia '292080000,292080001') }} ( comment is optional.)

Result, each option will be separated with commas automatically.

Regards,

Clofly
Carolin 127 on at

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Hi Clofy, thanks a lot for your explanation!

Maybe it is easier with a screenshot from the advanced find:

Currently the condition only works when the follow is met:

But it should work with the following operator:

How is that possible?

Thanks in advance, Carolin
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cloflyMao 25,210 on at

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Hi Carolin,

In Handlebars.js, there is no built-in "contains" helper, thus we need to create a custom one.

https://axiacore.com/blog/check-if-item-array-handlebars-547/

https://stackoverflow.com/questions/15497794/handlebars-if-value-contains-x

However, in Dynamics Marketing email, as documentation listed: currently available syntaxes are limited, and we couldn't register custom helper in email source code.

You could submit your requirement to Ideas forum.

Regards,

Clofly
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Carolin 127 on at

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Hi Clofy,

thanks a lot for all the information!

I've created an Idea for it: experience.dynamics.com/.../

(Pls vote :) )

Kind regards, Carolin