Prevent a new survey from going to the same person too soon after the last survey

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Posted on by SR04027

Hi,

I've created our first Customer Voice survey along with a Power Automate flow to automatically send the survey when a CRM appointment record is completed for a client. The survey is designed to get feedback about how the client felt the meeting went.

We have some clients with whom we meet frequently; sending a survey every few weeks would probably give them survey fatigue. Is there any setting in Customer Voice which can prevent a survey invite being sent to the same recipient within "x" days/weeks/months of a previous invitation?

Thank you

Categories:

Survey Distribution