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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Create case from inbou...
Service | Customer Service, Contact Center, Fie...
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Create case from inbound chat

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Posted on by PS-12101209-0 8
Hi community. I am setting up a new contact centre and the create case button is not appearing when I end an inbound chat.
 
 
I have licensed and configured Omni-channel (Voice, Chat and Messaging). I have assigned the CSR Manager and Customer Service Agent roles, but I am unable to create a Case anywhere. 
 
Is there another setting I should be aware of?
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Dynamics 365 Customer Service
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