Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Create case from inbou...
Service | Customer Service, Contact Center, Fie...
Unanswered

Create case from inbound chat

(1) ShareShare
ReportReport
Posted on by PS-12101209-0 4
Hi community. I am setting up a new contact centre and the create case button is not appearing when I end an inbound chat.
 
 
I have licensed and configured Omni-channel (Voice, Chat and Messaging). I have assigned the CSR Manager and Customer Service Agent roles, but I am unable to create a Case anywhere. 
 
Is there another setting I should be aware of?
Categories:
Dynamics 365 Customer Service

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

photo of Muhammad Affan

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

thumbnail image of a pie chart section

Top 10 leaders for November!

Congratulations to our November super stars!

thumbnail image of the word Tip

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans