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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Omnichannel Live Chat
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Omnichannel Live Chat

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Posted on by admin1 10

How to handle multiple live chat in a single system? Can I add two different live chat in a single power portal?

  • admin1 Profile Picture
    admin1 10 on at
    RE: Omnichannel Live Chat

    Yeah..But If I can configure multiple chat widget I want to work on that too..So could you please tell me how to do that.

  • Suggested answer
    dian74 Profile Picture
    dian74 2,475 Most Valuable Professional on at
    RE: Omnichannel Live Chat

    You could use one chat widget and send it to a different queue depending on pre chat questions. 

  • admin1 Profile Picture
    admin1 10 on at
    RE: Omnichannel Live Chat

    I want to segregate portal users based on the organization to provide chat services.

  • dian74 Profile Picture
    dian74 2,475 Most Valuable Professional on at
    RE: Omnichannel Live Chat

    Why would you want to create multiple chat widgets? I am not seeing the use case here? Once chat widget can handle multiple chats at once.

  • admin1 Profile Picture
    admin1 10 on at
    RE: Omnichannel Live Chat

    How to create multiple chat widget?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Omnichannel Live Chat

    Hi Partner,

    Based on the following document:

    Chat for Dynamics 365 - Release Notes | Microsoft Docs

    Chat for Dynamics 365 offers several capabilities to ensure the support agents and end users can interact effectively and remain highly productive:

    • Quick and easy provisioning of multiple chat widgets: Create multiple chat widgets to segregate Portal users and create personalized experiences based on their profile, organizational preferences, and their location on the website.

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