Cannot read reply text in email from Plugin

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Posted on by Xavier Villafuerte

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Hi, I have a plugin on Create event for the email entity. Its purpose is adding some content into the email body before sending it and in order to accomplish that I read the "description" attribute, perform the changes and update back that attribute.

Everything works like a charm when I create a new email, however, when I reply an existing email, the plugin is fired but when I read the description attribute it is only getting the original content and not the text we add as a reply. Am I missing something?

I would appreciate your advise.

Xavier

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Joana Pinto 740 on at

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Hi,

Could you provide a piece of your code please? And you plugin is fired on Pre or Post event?

Thanks.

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Xavier Villafuerte 352 on at

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Hi Joana, thanks for your time. The plugin is fired on Post-operation. The relevant part of my code is as follows:

if (context.InputParameters != null)

{

Entity entity = (Entity)context.InputParameters["Target"];

try

{

if (entity.LogicalName == "email")

{

bool directionCode = entity.GetAttributeValue<bool>("directioncode");

if (directionCode) //true is outgoing

{

string emailBody = entity.GetAttributeValue<string>("description");

After that I use the variable emailBody in a process so its content is changed and the new value is used to update the attribute "description" in "entity". My trace log shows the emailBody variable never gets the reply text when the plugin is fired after a reply but, if I created an completely new email, the variable gets the email body correctly and everything works as expected.

Thanks for your advise.

Xavier

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Joana Pinto 740 on at

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So, in both scenarios, does you code get to this part?

string emailBody = entity.GetAttributeValue<string>("description");

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Xavier Villafuerte 352 on at

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Yes Joana.

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Joana Pinto 740 on at

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Can you provide the full code that updates the entity please? I think maybe it has to do with something regarding the update but I have to see the code.

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Xavier Villafuerte 352 on at

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Sure, see below:

if (apiResponse.success == "1")

{

entity["description"] = apiResponse.emailBody;

service.Update(entity);

log.Trace("Email body updated successfully.");

}

However, as far as I can see the main problem is not in the update process because the trace shows that when the plugin fires, the email body read by the plugin does not contain the user-typed reply text. So the remaining parts of the code, including the update, works with the incorrect body. When the plugin fires for a newly created email, everything works fine.

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Joana Pinto 740 on at

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Hi,

I suggest you to check the audit of the field to see the values on the different events (create, update, etc) and see if it helps.

Regards,

Joana

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Xavier Villafuerte 352 on at

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You were right. After checking the audit for the email, I noticed that on Create, the description field did not have the reply text and only after an Update, the CRM appends to it the reply text. So, as my plugin only fires on Create, it won´t read the updated description field and that is the origin of my problem. I will fix this on my side. Thanks for your valuable help Joana.

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