web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / workflow error : The s...
Microsoft Dynamics CRM (Archived)

workflow error : The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.

(0) ShareShare
ReportReport
Posted on by gawasdilip 2,385

Hi,

I have a workflow which updates a field on case form which is the lookup of the team. Most of the time this workflow works fine but sometime stuck in the waiting state and never get succeeded. 

I am getting the error message as : The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.

Also details as :

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.UpdateEntity]
[UpdateStep10]

[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostUpdatePlugin]
[4b723f64-b443-422b-a269-34ad739f19ee: CasePostUpdatePlugin]


Error Message:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147204763</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.</Message>
<Timestamp>2015-08-11T12:44:35.2264965Z</Timestamp>
<InnerFault>
<ErrorCode>-2147204763</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The state transition requested is not valid for the current state. Current state: 2, current status: 22, target state: 3.</Message>
<Timestamp>2015-08-11T12:44:35.2264965Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText>[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.UpdateEntity]
[UpdateStep10]

[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostUpdatePlugin]
[4b723f64-b443-422b-a269-34ad739f19ee: CasePostUpdatePlugin]
</TraceText>
</OrganizationServiceFault>
at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Update(Entity entity, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Boolean checkForOptimisticConcurrency, Dictionary`2 optionalParameters)
at Microsoft.Crm.Extensibility.InprocessServiceProxy.UpdateCore(Entity entity)
at Microsoft.Crm.Workflow.Services.UpdateActivityService.<>c__DisplayClass1.<UpdateInternal>b__0(IOrganizationService sdkService)
at Microsoft.Crm.Workflow.Services.ActivityServiceBase.ExecuteInTransactedContext(ActivityDelegate activityDelegate)
at Microsoft.Crm.Workflow.Services.UpdateActivityService.UpdateInternal(Entity entity, String stepId)
at Microsoft.Crm.Workflow.Services.UpdateActivityService.ExecuteInternal(ActivityContext executionContext, UpdateEntity updateEntity)
at Microsoft.Crm.Workflow.Services.UpdateActivityService.Execute(ActivityContext executionContext, UpdateEntity updateEntity)
at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)
at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)

Any help on this would be helpful for me  Capture22.PNG

e.

 

*This post is locked for comments

I have the same question (0)
  • Roxana Profile Picture
    Roxana 691 on at

    Good Morning. I have the same issue. How did you solve it?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi, 
    Is this CRM online org , if yes either you can take open a support case or you can create a new trial org .

  • TonyN Profile Picture
    TonyN 695 on at

    Check to make sure the Status Reason "22" didn't get removed.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi, to resolve this issue navigate to Entity --> Status Reason field and click on "Edit Status Reason Transitions" and define statuses that the record can be updated too. You probably have other workflows/plugins updating status to a value that is not defined in this transition. As a result, this step is giving you the error.

    technet.microsoft.com/.../dn660979.aspx

  • Roxana Profile Picture
    Roxana 691 on at

    Hi. There are no plugins that affect the state and status reason. Even though, all plugins were deactivated.

    I applied "Transition for the status reason", the message was clearer: "The Status Reason: from 2 can not pass to 3 in incident", because the incident is cancelled.  But "The incident is NOT cancelled, and any user does that action"

    All this scenario came up from an SLA ITEM set up:

    1-At Warning Time: Update the incident Status Reason to "Warning" (Code 2).

    2-At Failure Time: Update the incident Status Reason to "Error" (Code 3).

    Conditions: When the Incident is Type: "Request" and State: "Active"

    Success Conditions: When the Incident is State: "Solved or Cancelled".

    The WorkAround that I have applied, because of time is: "Changing the action of Warning TIme"

    1-At Warning Time: Update the incident Field: "Warned??: to YES".

    2-At Failure Time: Update the incident Status Reason to "Error" (Code 3).

    In this way, the workflow that comes up from the SLA Ítem: Updates the Incidente, and no error in the workflow happens.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Varsha deshpande Profile Picture

Varsha deshpande 5

#2
JS-09031509-0 Profile Picture

JS-09031509-0 3

#3
Ciprian P Profile Picture

Ciprian P 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans