web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested answer

External vendor account not working - Vendor collaboration

(0) ShareShare
ReportReport
Posted on by 190

Hi All,

I set up the vendor collaboration in my UAT, and when the workflow of Vendor collaboration user requests completed, it creates an external vendor user account in the user lists. However, when I am trying to login with the email address of vendor user account it is giving me an error that you don't have sufficient permission to log in as shown below

You are not authorized to login with your current credentials. You will be redirected to the login page in a few seconds.

I have the same question (0)
  • WillWU Profile Picture
    22,361 on at
    RE: External vendor account not working - Vendor collaboration

    Hi Mohammad,

    Please try to go C:\AosService\PackagesLocalDirectory\Bin and run AdminUserProvisioning.exe with admin user, then add the external vendor user account and login again.

    pastedimage1586935284321v1.png

    If it not work , please try to synchronize the DB and restart the IIS.

  • Aamir Shakeel Profile Picture
    190 on at
    RE: External vendor account not working - Vendor collaboration

    Hi Will,

    I did it and it seems that it has turned off the instance as I am getting the following message 

    There is a problem with the server
    Sorry, the server has encountered an error. It is either not available or it can't respond at this time. Please contact your system administrator.
    I am using UAT on cloud-hosted environment.
  • WillWU Profile Picture
    22,361 on at
    RE: External vendor account not working - Vendor collaboration

    Hi Mohammad,

    Please note that the email address provided should be an known account in an AAD tenant.

    If the email address belongs to a domain registered as a tenant with Microsoft Azure, then the email address has to be an existing Azure Active Directory (AAD) account in order for the provisioning process to complete successfully. If the email address does not belong to a domain registered with Microsoft Azure, an AAD account will be created as part of the provisioning process and the new user will receive an invitation mail. Consumer email addresses with domains such as @hotmail.com, @gmail.com, or @comcast.net cannot be used to register a user.

    Refer to:

    https://docs.microsoft.com/en-us/dynamics365/supply-chain/procurement/manage-vendor-collaboration-users

  • Aamir Shakeel Profile Picture
    190 on at
    RE: External vendor account not working - Vendor collaboration

    Dear Will,

    If I create an account directly i.e. by adding a new user in user form and give him the same permission it is allowing me to connect to the application with same email address. However, when the workflow creates the account with the same email address it is not allowing me to connect. I think there is nothing wrong with the account here. 

  • WillWU Profile Picture
    22,361 on at
    RE: External vendor account not working - Vendor collaboration

    Hi Aamir,

    Apologies for the delayed response.

    I am not sure if there is a problem with this mail.

    Please try to setup a Azure AD account for this for the vendor user and assign the Vendor(external) or Vendor admin(external) or both of these roles to this user. Then link the vendor primary contact to this user, and try it again.

  • Suggested answer
    Aamir Shakeel Profile Picture
    190 on at
    RE: External vendor account not working - Vendor collaboration

    Actually, the issue was relate to missing configuration of B2B in two domain of office365 which our office have. For detail, please visit : docs.microsoft.com/.../implement-b2b

  • Aamir Shakeel Profile Picture
    190 on at
    RE: External vendor account not working - Vendor collaboration

    The issue was B2B configuration was not configured. Once it configured issue was resolved.

  • Suggested answer
    Community Member Profile Picture
    on at
    RE: External vendor account not working - Vendor collaboration

    Hi Mo, Please check and ensure you have the correct security roles attached to the Vendor in System Admin. module under Users> Users roles. See the screenshot below.

    User's Roles to be added to the Vendor = Vendor(external); System external user; Vendor admin(external) and Vendor prospect(external).

    pastedimage1590936584644v1.png

    I hope this helps.

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 2,028

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 878 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 579 User Group Leader

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans