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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Notification workflow ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Notification workflow email

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Posted on by Meggie 95

Hello

We have setup the notification for the workflow when an action needs to be performed but also for approval or reject.

When someone reject (timesheet or purchase order) an email is sent by the system (image 1)

0434.image-1.PNG

but as we have activated the notification for reject action also we have another personalized email.

3513.image-2.PNG

Is it possible to disactivated the email generated by the systèm because on this one we don't have all the information we want to appears on the email

I have the same question (0)
  • Suggested answer
    Christoph Thaler Profile Picture
    Christoph Thaler 5,442 on at

    Hi Meggie,

    you can define when an email is sent within the workflow configuration. Please check this setup. If you don`t want to send a mail when something is rejected, deactivate the tickbox

    pastedimage1594823884975v1.png

  • Meggie Profile Picture
    Meggie 95 on at

    Hello

    thanks for the answer I have already activated this box but because I have activated this one we have 2 differents email that are sent: one by the system that is an automatique one and the other one because I have checked the box.

    I wonder if I can disactivated the email sent automatically by the system

  • Suggested answer
    Christoph Thaler Profile Picture
    Christoph Thaler 5,442 on at

    Hi Meggie,

    there is some setup in „system email templates“ and „organization email templates“.

    in addition you can find some additional information here: https://www.linkedin.com/pulse/dynamics-365-finance-operations-workflows-e-mails-michael-winther.

    here there is a description how to link/unlink the email templates with the workflow

  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at

    Hi Meggie,

    System will generate two emails, one for the person you selected and the other for the pervious work item owner automatically.

    There is no parameter to disable the automatic email.

  • Meggie Profile Picture
    Meggie 95 on at

    ok thank you I will look at it

  • Meggie Profile Picture
    Meggie 95 on at

    ok thanks

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