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Is there a way to cancel/delete a return order if the return status is "received" and the packing slip was generated? The kicker is the packing slip cannot be cancelled.....
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Hi danmang,
Don't you want to create a credit note for the customer if he/she returned the items?
If you delete an order that is not completed you might also run into valuation problems and in reports and inquiry forms you will see those orders as open.
In case you are not interested in creating a credit note for your customers but only want to create a return inventory transaction, can't you use an inventory adjustment journal for that purpose?
Best regards,
Ludwig
The item that was part of this RMA was not actually returned which was the issue. It will throw off our inventory and shipped not invoiced report.
Hi danmang ,
In case you have by mistake posted the packing slip for a RMA for an item which is not physically received and now the received line is causing you issue that this line is now coming in "Order lines not invoiced" report" then do following steps.
1> Invoice the RMA line which will credit the customer and remove the line from the report.
2> Add the same item in the original sales order and post packing slip and invoice for the same qty and amount as the RMA line. (This will post the same amount in debit to customer)
As a result now RMA line is invoiced and will not come in the report and the invoiced effects in ledger are reversed by reselling the item wrongly received which was never actually received.
This is good in case you cannot reverse packing slip.
Thanks Sagar. Our IT team ultimately changed code and we were able to cancel the packing slip after the code was changed in our PROD environment.
Its good you got it fixed for yourself but I would like to share with you that always try and refrain from code changing to fix business mistakes. There are strong reasons why Dynamics code stops you from doing something.
There are always smart work around to fix any issue and code changing is not recommended at all. :)
Please take this as a soft advise.
No doubt but we were closing the year so we are under a time constraint - figures this was the first time we saw this issue pop up since we implemented DAX 4 years ago. Going forward, this will be helpful. Hopefully it does not come to that!! Thanks again.
Were***
Super danmang,
Were you using advance warehouse to process your return order?
What was the issue with cancellation of packing slip? Was error that using warehouse management process cant allow cancellation?
I don't believe so. We were getting the message below.
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