Hello,
Has anyone else had trouble with some incoming emails not making it into customer service queue? If so, has the issue been resolved?
We've been using queues for a couple of months and have an ongoing problem with just some of our incoming emails not making it into the queue. There hasn't been any consistent pattern with the emails that don't make it. We have a ticket open but so far no resolution. Our workaround has been to create another email that we use to manually forward the missing queue emails to our support team.
Thanks,
Beth
