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Finance | Project Operations, Human Resources, ...
Suggested Answer

Vendor, Purchasing and Expense Modules assigned to specific group of users, unable to post

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Posted on by 8
Every month we assign a specific group of users to the Purchasing, Vendor and Expense modules so only that group of users can post or use those modules for the periods specified. We have been doing this for over a year now successfully. We specify the FinanceME (Finance Month End) group which includes the Controller and 3 Finance Managers. I have been routinely posting on behalf of other users for both approved invoice journals and approved PO Invoices. The user gets the error message that only the FinanceME group can post when trying to post. This month, I am trying to post two approved PO invoices and am receiving the same error myself. Our Arctic Ascend helpdesk has investigated and confirmed that I am, in fact, assigned to the group who should be able to post. He had suggested that it is perhaps because the PO invoice belongs to the user and not me. However, as  previously stated, I have been able to post in prior months. I am able to post invoice journals submitted by other users but am having no luck in posting the approved PO invoices this month. I then /opened/ the PO invoice up by clicking on Edit and have resubmitted to the workflow myself. It is waiting to be approved as I cannot approve my own submissions.
 
My question is - if I am assigned to the group of specified users who are able to use the modules assigned to the group, why am I encountering the error in PO invoices but not in invoice journals. FYI - the other users assigned to the group are also not able to post the approved PO invoices.
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  • Kevin Xia Profile Picture
    Microsoft Employee on at
    Vendor, Purchasing and Expense Modules assigned to specific group of users, unable to post
    Hi,
    Since the same operation could be performed a few months ago, and there was no problem with permission assignment, you can check whether there is any customized content that affects the configuration or process of this part, causing you to be unable to post PO invoices this month.
    Best regards,
    Kevin
  • Suggested answer
    A.Prasanna Profile Picture
    8,223 on at
    Vendor, Purchasing and Expense Modules assigned to specific group of users, unable to post
    I hope you are controlling access via Ledger Calandar> Module Access, then how do you update module access by "Update module Access " button or just from the dropdown on each column?
    Once upon a time, I had the same kind of issue , after updating just from the drop-down, so I'm using the update module access bottom since then. 
    Just check and confirm any changes to the security configurations within the past month.  then if all okay , try to clear User Data from your profile or one of the problematic user account and check again.
    if no progress then , just remove all the members from the group remove group , then recreate then add back all the members and assign it again. I hope you don't have any customizations on those areas.
     
    Regards,
     
    AP
  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at
    Vendor, Purchasing and Expense Modules assigned to specific group of users, unable to post
    Hi,
     
    Ideally if you have right permissions to post during month end . It should allow you.
     
    Can you please share the screenshot of error messgae when you click post?
     
  • Community member Profile Picture
    8 on at
    Vendor, Purchasing and Expense Modules assigned to specific group of users, unable to post
    I don't get an error message, the post option is greyed out.
    It is fully approved

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