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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to see Marketin...
Customer experience | Sales, Customer Insights,...
Answered

Unable to see Marketing App Icon. I have System Administration role

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Posted on by Chris1968 225
Hi,

It seems the Marketing App icon is no longer displaying for me??  This is in my Dev environment....

I can see it in my UAT and Live environments..  I've checked that I still have System Administrator role permissions and compared all setting across the environments.

Where else should I / Can I check to see why the icon is not displaying.  The Marketing app is installed in the environment....

Regards 

Chris
  • Tania C Profile Picture
    Tania C 7 on at
    Unable to see Marketing App Icon. I have System Administration role
    .
  • Verified answer
    Chris1968 Profile Picture
    Chris1968 225 on at
    Unable to see Marketing App Icon. I have System Administration role
    Hi,

    Sorry for posting this as I didn't notice that the name of the App had changed to the new name ' Customer Insights - Journey'.  Doh!!!!!
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Unable to see Marketing App Icon. I have System Administration role
    Hi Partner,
     
    1.Are you just not seeing the icon, or are you not seeing the entire app?
    If you just can't see the icon, this should have nothing to do with permissions.
     
    2.Since a certain update, instead of displaying an icon for each app, Power Apps displays a uniform icon based on the type of app.
    Unless you display the application list as Grid.
     
    3.You can also try to change the icon in the app designer.
     
    If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
    Please feel free to contact me if you have any further questions.
    Regards,
    Haig

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