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ReportNew to collection management Is there a way to define or modify collection letters that are sent to customer? Any help would be appreciated.
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New to collection management Is there a way to define or modify collection letters that are sent to customer? Any help would be appreciated.
Hi Tremor,
It could be related to a design issue, but also a data issue. Can you verify if the notes field has a lot of empty lines at the end? Probably someone forgot to release the Enter key. This appeared to be the culprit twice in my implementations.
Good Morning Tremor Olaes,
Do you say that you get data only on the first page of the statement and 5 additional empty pages?
If this is the case then I would recommend that you get into contact with a developer who takes a look at this.
Best regards,
Ludwig
Hi Andre,
We are going to use the notes functionality to add specific comments to the letters. We identified that there might be an issue with the actual report. It is printing 6 pages and we are not sure why. Have you seen this before?
Hi Dr. Ludwig, We are going to use the notes functionality to add specific comments to the letters. We identified that there might be an issue with the actual report. It is printing 6 pages and we are not sure why. Have you seen this before?
Hello Tremor Olaes,
After collection letters are created you can modify them and exclude / include invoices in the review form for the collection letters.
Have you tried making use of this standard functionality?
It might do the job for you and save you a costly report adjustment.
Best regards,
Ludwig
Hi Tremor,
When you have sent something to the customer, why do you want to change it? If it is about lowering the collection letter code, you can change the active one on the customer transaction.
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André Arnaud de Cal...
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