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Service | Customer Service, Contact Center, Fie...
Answered

Work Order Services fixed price without setting duration

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Posted on by 133

Hi everyone, 

I want to add some Work Order services at a fixed rate without it calculating based on the duration. 

Can you tell me how this could be done?

Thanks 

  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    I think you can create a product of Field Service Product Type of 'Non Inventory'? Then this can have a fixed rate without worrying about durations

  • Verified answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    The best way to handle is to create a Field Service Price List item as the flat fee item as it allows you to indicate it's a flat fee.  

    pastedimage1631215500541v1.png

  • Matt1405 Profile Picture
    133 on at

    Thanks Scott that’s sorted it.

  • Matt1405 Profile Picture
    133 on at

    On the main system field service price list items isn't enabled. How do I enable it?

    PLEASE IGRONE THIS I SORTED IT 2 MINUTES AFTER POSTING!! 

  • Thomas David Dayman Profile Picture
    11,323 on at

    First time seeing this Flat Fee field. Looks pretty useful

  • Matt1405 Profile Picture
    133 on at

    It's going to be a massive help.

    I don't understand why it's so hidden away.

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