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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Ribbon Workbench - But...
Customer experience | Sales, Customer Insights,...
Answered

Ribbon Workbench - Button Not Showing in Ribbon

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Posted on 1 Sep 2022 17:38:18 by Chrisbra22

Hi, I am using the latest version of Ribbon Workbench (through XRM Toolbox) to create a custom Button ('ACTIVATE FLEET ACCOUNT')  for the Account. Later on, when this button is pushed, there will be parameters passed via API.  But I need to get it first to show/hide correctly...

I have the Account only solution loaded, the button dragged to the proper area on the 'Form', and have created a Command, Display Rule (only show when bf_customertype = 979,580,001 (i.e. 'B2B'), have linked the Display Rule to the Command, published, and still it does not show when the Customer Type value is chosen.  

Please see below.  Is there anything incorrect or anything I am missing?

Button and Properties:

pastedimage1662053582202v1.png

Command with Display Rule linked:


pastedimage1662053658850v2.png

Display Rule logic:

pastedimage1662053720771v3.png

Much appreciate any feedback!

Thanks in advance.  

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,085 Moderator on 05 Sep 2022 at 07:46:25
    RE: Ribbon Workbench - Button Not Showing in Ribbon

    Hi Yoshika Suzuki,

    This thread is already closed as verified. I think no need for further solutions.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on 05 Sep 2022 at 07:43:38
    RE: Ribbon Workbench - Button Not Showing in Ribbon

    As per this article, you can specify the button display rule by adding “&ribbondebug=true” to the form URL.

    docs.microsoft.com/.../ribbon-issues-button-visible

  • Verified answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,085 Moderator on 02 Sep 2022 at 01:29:35
    RE: Ribbon Workbench - Button Not Showing in Ribbon

    Hi Chrisbra22,

    Ye, this is the workaround. If I answer your question, please mark it as verified.

     

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Chrisbra22 Profile Picture
    Chrisbra22 on 01 Sep 2022 at 19:38:34
    RE: Ribbon Workbench - Button Not Showing in Ribbon

    Thanks for the response!  Wow, that trick seemed to work.  I removed the Display Rule, published, verified the button was showing for all accounts. Then I added the Display Rule back, published, and the rule works for that field condition.  Thanks!  

    Is this a workaround for a bug in the workbench solution?  Either way, these steps worked.  Thanks again.  

  • Verified answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,085 Moderator on 01 Sep 2022 at 18:42:24
    RE: Ribbon Workbench - Button Not Showing in Ribbon

    Hi Chrisbra22,

    Remove this display rule first and check whether you can see your button or not. If you can see it then add the display rule again. Now your button will workly properly.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

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