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Apply routing Rule button not visible

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Posted on by Shrutika patil42

i have created a routing rule .it is active but i dont see this button .do i need to create this button from somewhere if yes then how to configure that

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Community Member Microsoft Employee on at

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RE: Apply routing Rule button not visible

Hi Shrutika，

Are there any updates on this case?

If my answer is helpful, could you click 'YES' under title to close the case?

Thanks in advance!:)
Shrutika patil42 on at

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RE: Apply routing Rule button not visible

Thanks Leah Ju. i will try in this way
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Community Member Microsoft Employee on at

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RE: Apply routing Rule button not visible

Hi Shrutika,

In the case view, you need select one record at least, the Apply Routing Rule button will on the command bar:

In case forms where the button is not present, you can use "Save and Route" to achieve the same goal.

If the button not appear in the command bar of the view, you can refer the following link to check it:

How to regenerate ribbon metadata - Power Apps | Microsoft Docs

A button in the command bar is hidden - Power Apps | Microsoft Docs

And you can use Ribbon Workbench to customize the button:

Develop 1 Ltd | Ribbon Workbench for Dynamics 365 & Dynamics CRM