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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Customer transaction s...
Microsoft Dynamics AX (Archived)

Customer transaction settlement with an invoice number vs without Invoice Number

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Posted on by MYGz 2,059

Hi,

I want to understand whats the difference between settling a customer transaction which has an invoice number as opposed to a one which doesn't have an invoice number (just a normal customer debit transaction).

I'm asking this for below scenario.

2474.Transaction-Scenarios.png

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,397 Super User 2025 Season 2 on at
    RE: Customer transaction settlement with an invoice number vs without Invoice Number

    Hi MYGz,

    I don't understand what exactly you asking here. You can settle any type of customer transaction as long as you have debit and credit amounts. If the customer transaction has an Invoice ID, it mean that it was related to an invoice. If there is no invoice ID, it could be anything. Can you also explain what the scenarios are about? I do see one time a debit and three times a credit amount, but have no clue what it means in relation with your question.

  • MYGz Profile Picture
    MYGz 2,059 on at
    RE: Customer transaction settlement with an invoice number vs without Invoice Number

    Hi André,

    "You can settle any type of customer transaction as long as you have debit and credit amounts".

    Thank you. This answers my question.^^

    The scenario is like this:

    Journal Entries:

    Step 1. Customer buys a ticket but the ticket is not invoiced yet. Ticket is debited to dummy customer account and credit to trade sales account. Ticket is entered as Invoice.

    Step 2. After say 1 month, it's invoiced but it is not necessarily the same customer account, it can be corporate account as well, so the correct customer can't be entered in step 1 instead a dummy customer is entered. In this step ticket is credited to dummy customer account and debited to real customer account.

    Step 3. We receive the payment from actual customer in step2. Real Customer is credited and bank is debited. Also the real customer in this step is settled with same real customer in step2.

    Settlement:

    Step 2. There is settlement process between Dummy customer in step2 and step1. Dummy customer in step1 is settled with dummy customer in step2. Step1 has ticket invoice.

    Step 3. Real customer in step2 is settled with customer payment in step3. But during this settlement I can't see invoice no in step2 real customer transaction because the real customer was entered in the offset account and invoice no from LedgerjournalTrans goes to CustTrans only for Main Account and not for offset account.

     

    "I do see one time a debit and three times a credit amount, but have no clue what it means in relation with your question."

    The first transaction is 2 line transaction. The next 2 transactions have offset accounts.

    I can't change step2 in this process if I use customer in main account and offset account. Unless I use a LedgerMainAccount inplace of dummy customer account, then I'll be able to use the real customer account in main account in step2 since I don't have to worry about the settlement of dummy customer account.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,397 Super User 2025 Season 2 on at
    RE: Customer transaction settlement with an invoice number vs without Invoice Number

    Thanks, now I also understand the complete scenario.

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