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How to track Outbond email only?

Posted on by 188

At the moment our email has been tracked All email, the size getting very big. 

How to set tp only track Outbond email only?

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: How to track Outbond email only?

    Can you not create a Flow/WF to delete Emails where the direction <> Outbound if that is all you are looking to Track. As I assume you know the system options you have are limited.

  • LaserCopr Profile Picture
    LaserCopr 188 on at
    RE: How to track Outbond email only?

    yes, I know.

    but most the users prefer to use familiar Outlook, any setting we can narrow down the tracked email. Not only reduce the size, also makes reports meaning full

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: How to track Outbond email only?

    Your best option is to use 'Email messages in response to Dynamics 365 email'

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