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Is it possible to send an email from a company email account and then receive all emails to another account?

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Posted on by Brad - Jp

25

We have many customer journey campaigns that we are currently running. All our emails are being sent via our support email (support@companyabc.org). Because of the COVID-19 situation, we have a small number of people managing replies. What we would like to do is disperse the replies into several email accounts.

Send ALL emails from: support@companyabc.org but specify a reply email address separately.

For instance, I want to setup a journey where the email may come from support@companyabc.org, however when someone replies, I would like them to reply to me: brad.jp.companyabc.org.

Thank you for any help.

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sy-huss 35 on at

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RE: Is it possible to send an email from a company email account and then receive all emails to another account?

You need to read the documentation. This is an OTB feature.
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Alejandro Serdan on at

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RE: Is it possible to send an email from a company email account and then receive all emails to another account?

Hi!

It is unfortunately not possible.

A workaround is to create a record and assign it to a queue using automatic creation rules.

Regards.

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