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Service | Customer Service, Contact Center, Fie...
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resource scheduling optimization

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Posted on by 60

Is there a way in which RSO can be run to keep one type of bookings(based on booking status or sub status) always as the last booking of a resource. Once RSO runs, this booking should always be aligned after the last booking for that resource on that day. 

Above requirement because of a requirement to show travel times back home for every technician on schedule board after the last booking for the resource. 

I have the same question (0)
  • Michelle Wishart Profile Picture
    40 on at

    Hello,

    Are you wanting to assign a fake booking to the resource so that he ends up closer to home each night?

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