Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Workflow is creating d...
Service | Customer Service, Contact Center, Fie...
Unanswered

Workflow is creating duplicate emails

(0) ShareShare
ReportReport
Posted on by CrashQ 30
Hi There,
 
I have a workflow as below which fires off on record create and status change , if the conditions are met this sends out an email (which it does), however the problem we're having is that the workflow seems to create the email again when just saving the record.
 
 
When i save the record a few minutes later, the workflow fires off again and sends the same email again.
 
  • Nishkarsh Vaish Profile Picture
    Nishkarsh Vaish 335 on at
    Workflow is creating duplicate emails
    Hi James,
     
    Your configuration looks fine.
     
    Is auditing enabled in your environment, if yes please check or share the logs.
     
    Can you share the screenshot on what field change is triggering the workflow.
     
    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,321 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans